Video always downgrade to lowest quality

I have subscriptions your video. There is a issue when play video .video always change to lowest quality 248 .even I changed to 1080 few will auto change to quality again.

@yangwulong1978 What browser are you using?

Google chrome from Mac . It should be server thing to auto limit down quality. As like YouTube currently downgrade quality

@katiecollins Can you please help with this when you get a chance? Thank you - much appreciated! :]

1 Like

Hi… It’s Joan from Customer Support here…
Please email us at , if you haven’t yet, and we’d be happy to help. Thanks!

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