Purchasing/Store Issues

[lauriehouse]

I’m trying to buy a subscription for the video tutorials and every time I enter my card information it says I have to contact my bank and that the payment couldn’t go through. Even though I just used that same card to buy a course on Udemy. Udemy was a test purchase to see if it was the card of the site. Udemy took the card just fine, but RW.com will not.

Anyone else running into something similar?

[shogunkaramazov]

@lauriehouse Please let me know if you still have this issue when you get a chance. Thank you!

[katiecollins]

Hi @lauriehouse, If you’re still having issues here, could you email support@razeware.com with your account details so I can look into this for you.

Thanks!

[lauriehouse]

I was able to bypass the problem by using my paypal account.

[lindagriffithh]

@lauriehouse

I’m trying to buy a subscription for the video tutorials and every time I enter my card information it says I have to contact my bank and that the payment couldn’t go through. Even though I just used that same card to buy a course on Udemy. Udemy was a test purchase to see if it was the card of the site. Udemy took the card just fine, but RW.com will not.

Anyone else running into something similar?

Maybe you need to contact the RW support service?