Group Group Group Group Group Group Group Group Group

Paid Subscription won't let me watch paid videos


#1

I purchased the monthly subscription so I could watch the videos and have access to the paid content, but every time I try to watch a video it tells me to subscribe. So when I click on my account it tells me I’ve already subscribed. It deducted money from my account and it says I’m a subscriber but when I try to watch a video it tells me I must subscribe. I’m in an endless loop of not being able to access content whilst it tells me I’m a subscriber. I’ve sent emails to Ray Wenderlich and support@razeware.com but so far i’ve been ignored :frowning:


#2

@raywenderlich, @shogunkaramazov I do have the same issue. Can you please help us resolve this issue ?


#3

I have this issue also.

I paid, but I can’t access content. :-/


#4

@jake2020 @muralim88 @gt1993 Sorry for the inconvenience here :frowning: This should now be fixed on all of your accounts - you should have received an email confirming this from support@razeware.com.


#5

I am having the same issue bought the subscription about 2 hours ago


#6

Hi @jmonaco98, I’ve just checked your account, it should be working now. Apologies for the inconvenience :frowning:


#7

Thank you @katiecollins I am now able to access the video content.


#8

I just bought a year subscription and still do not have access to the videos. I’ve tried to contact support but have yet to receive a reply from anyone.

update: Resolved


#9

@unipheas Glad you sorted it out! Cheers! :]


#10

Have the same problem. Used to work well, now on Win10 I’ve got this issue. On my Mac however, works fine.


#11

@rgeiss What browser are you using on Windows?


#12

Hi Cosmin, using Chrome and Firefox, both latest versions.


#13

@rgeiss It’s working fine for me. What error do you get exactly?


#14

Not an error, but when i click on the video to watch it bounces me back to a subscription or login page. So I click on login and land again on the video page. It then loops between these pages.


#15

Further experimenting, on another laptop with WIn10 it works perfectly. Problems seems to be due to being behind a proxy at work.


#16

I think that was my initial issue as well. I’m also behind a firewall/proxy